Terms and Conditions

About Us

Tennants Shop are completely dedicated to our customers satisfaction, if you have any suggestions or comments please email us using the contact details.

All transactions are made subject to our standard Terms and Conditions. In addition, the following terms apply.

If paying by cheque, please make it payable to "Tennants UK Ltd".

Postal details
Tennants Shop
Tennants UK Ltd
Mount Street
New Basford
NottinghamNG7 7HX
UK Mainland

Contact details
Phone: 0115 9738080
Fax: 0115 9738090
Email: sales [at] tennantsuk [dot] com

Company details
Vat Number: 116 6442 81
Company Number: 924063

Making A Purchase

Making a purchase using the store could not be easier. Just browse the store adding items you wish to purchase into the shopping basket. After you have finished making your selection, click on 'Checkout' and you will be asked for any further details needed to complete the order.

You will then be taken to a secure website operated by a payment service provider, where you can enter your payment details and complete the transaction.
If you do not wish to pay online, you may make your purchase over telephone or by bank tranfer, please contact us directly to arrange this.

When you receive your order confirmation email, this is to indicate we have received your order and does not indicate that a contract exists between us. We will indicate acceptance of your order when we send you a final invoice.
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure the price change is acceptable.

If you have made a mistake in your order and cannot correct it in the shopping basket, contact us and we will correct the mistake.

Payment

Goods will be shipped on receipt of cleared payment. Acceptable methods of payment are; Credit card, Debit card, Pay Pal or Bank transfer. All goods remain our property until paid for in full.

Shipping And Handling

Shipping charges and options will be shown during the checkout stages. All prices in the checkout stages are for delivery to the UK Mainland only.

Delivery to a seperate postal address is possible, and you will be presented with this option during the checkout process. We aim to dispatch your order the same day if completed before our cut off time. We use next day delivery services but can not guarantee a next day delivery.

Goods must be checked on receipt and any shortages or damage, including damage to packaging, must be noted in writing with the delivery driver and signed for as damaged.
All damage or shortages must also be reported directly to Tennants Shop promptly within 24 hours of delivery.

Back Orders

If your choosen item is not currently in stock, we will back order for you. You will be emailed with an option to cancel your order containing a back order if you would rather not wait for it to come into stock.

Tax Charges

Unless otherwise stated all product prices displayed on this website are exclusive of VAT.

For orders made from the UK or the European Union, 20% VAT is added to the displayed price.
All other orders will be VAT free.

Credit Card Security

Tennants Shop online store uses a payment service provider for processing customers online payments.
We recognise that security is a major concern for shoppers when buying online. Our payment service provider uses state of the art security tools and techniques to ensure that you are fully protected against online fraud when making your purchase.

In reality, an online purchase like this is probably more secure than a card transaction conducted in a shop or over the telephone, because payment service providers ensure that the payment details are encrypted at the buyers point of contact.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 9738080 or fax us on 0115 9738090 or write to us at Tennants UK Ltd, Tennants UK Ltd, Mount Street, New Basford, Nottingham NG7 7HX

Privacy Policy

Tennants Shop do not disclose visitors or buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Any external links to or from this website may not be covered by this policy.

Cookies are small text files placed on your system, they are often used to collect information about how a website is used and they are used for functions and features like shopping carts and user accounts. Further details of this sites use of cookies can be seen below.

Cookies

Cookies are used on this site only where they are strictly necessary for site functionality. They are used to aid navigation and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie is used to remember those details.

By using our website you agree that we can place these types of cookies on your system

You can turn off cookies within your browser or using your device settings. If you turn off all cookies used, you will also be unable to place orders or benefit from other features of this site which use cookies.

Data collected by this site is used to:
A. Take and fulfil customer orders.
B. Administer and enhance the site and service.
C. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Goods are not sold on a "trial basis", it is the responsibility of the buyer to ensure that any goods purchased are suitable for their intended use. Our customer service department will be pleased to offer advice and further information on all goods prior to purchase.

If you are not satisfied with your purchase at the time you receive it, or if the product does not perform to your satisfaction, please contact us to arrange its return for repair or replacement.

Refunds

Refunds will only be considered on agreement and under the following circumstances:
Products must be returned unused, be in their original packaging and be fit for resale.
A restocking fee may apply, please contact us directly for confirmation. The customer is responsible for all return shipping costs.