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This article provides a simple LG Plates Upgrade Guide, useful when you’re updating from an older version of our number plate software to a newer one. We always recommend you perform a complete wipe of older software installations, due to compatibility issues before you perform a fresh install.
Before you begin, note down your Licence Key if you intend to re-use it and Close both LG Plates and Supervisor if they’re running.
Upgrading an older version of our software is an advanced task, suitable for an experienced user only. Following this LG Plates upgrade guide step by step, should help users complete the task with minimum disruption. Ask for help from our customer services before starting if you’re unsure.
Note: To perform securely and correctly LG Plates requires a Modern PC running Windows 10.
The best way to upgrade our software to a new version is to perform a completely clean install, but this will also delete any custom files you may have. So the first thing you need to do is to backup anything you wish to save.
The simplest way to backup is to use Windows File Explorer and browse to C:\Users\Public\Documents. Once there, change the CCL folder to CCL.old by right clicking and selecting rename. This is the default location for lg images or files, and renaming it saves it for later. If you have saved images and files to another location make a note of where it is. Next, we cover how to retain your custom files for use with the new software.
You may have custom artwork files, .png, .jpg or .bmp images you wish to keep and reuse. Once you have installed the new software, they can be copied from the CCL.old folder into the new one. If you use another folder for your images, simply access it as you did before.
Custom templates files, your .lgp or .lgs files, created with your company logo and bottom line may not be fully compatible with new software versions. If you don’t want to rebuild new templates from scratch, browse the old folders and load these files in the new software. Be aware, some elements may not work or need re-positioning and we suggest saving these as new template files once tweaked.
Depending on the version of LG Plates you are upgrading from, it is likely your old database of RNPS records cannot be used with the new one without some extra work. Backup or save the PlateRecords.mdb file from the CCL.old\lgsystems folder for safe keeping.
After installation of the new software, you will need to paste the old PlateRecords.mdb file into the New CCL folder and then run a utility to update it. Details on this process can be found in the Replace Files section below.
Once you have backed up and saved any files you wish to reuse, it’s time to uninstall the old software. Open the Windows Settings and then select Apps, in the apps and features list locate and then Uninstall the LG Plates and Supervisor software.
After removing the old programs you will also need to delete a folder off your hard drive. So, open up Windows File Explorer again and browse to C:\Program Files (x86), find and delete the CCL folder. This folder will be replaced when you install new LG Software and will contain updated settings and critical config files.
Note: This is a different folder to the one renamed earlier.
Finished backing up? Now you’re ready to install a new version of the LG Plates and Supervisor software. Check your user documents for a detailed step by step guide on installing the software. Once you’ve finished don’t forget to activate it. Now that’s done, you are ready to place your old images and files into the new folders.
Simply browse the CCL.old folder to find your custom images and copy them into the new CCL folder at C:\Users\Public\Documents. Remember don’t put anything other than images into the new folder. Create or use another folder if you want to keep them in one place.
Open your old .lgs and .lgp files in your new version of LG Plates. Check the layout of each template and move or replace anything out of place. Now save these as templates within the new CCL folders.
If you used the RNPS Log to keep records of the plates you made, you will need to update the database to include these old records. This is a medium difficulty task which should only be carried out by someone competent in Windows, contact our Support Team for help with this step if you need assistance.
To do it yourself, start by copy and pasting the old database PlateRecords.mdb file from CCL.old\lgsystems into the new folder at C:\Users\Public\Documents\CCL\lgsystems. Confirm when asked whether you wish to overwrite the existing file.
We provide a utility to update an old database, to use it insert your software install media (USB stick or Disc) and note the drive letter Windows assigns it (eg: S:). Now open a Command Prompt and change to the install drive, eg: type S: then press Return. Now type Utils\LGDatabaseUpdater /auto and press Return to run the utility. Due to the size of your database this may take several minutes, once it finishes simply exit or Close the command prompt.
When you are finished and are happy everything has gone well, delete the old re-named CCL folder to save disc space. If you use another folder for custom images and files, locate it close to the new folders for easy browsing.
We consider upgrading our software to be a medium difficulty task, better performed by an experienced Windows user. For help with this process, call your account manager or contact our customer service team.