No matter which solution you choose, our support team delivers a first class service. From helping you pick and tailor a solution to meet your needs. To processing your orders for blank components and Made Up Plates. And we provide assistance with your production problems or stocking issues. For low-volume clients our NP-Shop allows you to buy small packs of components & order 24/7. In addition to online ordering it provides reduced prices & pre-set bundles for easy compliancy.
In order to deliver our services we have a team of account managers, engineers & customer service professionals. All members of the team are fully trained in our solutions and happy to guide and support your plate production.
To ensure your number plate printing system performs correctly, we provide remote & on-site support. This starts with on-site installation and training for our software and printers. Including plate assembly, which means making number plates using our jig and rollers.
After installation, we offer self-help user guides and online Knowledge Base articles. There you’ll find overviews & guides to all our number plate printers, software and record logs. So you can fix simple issues yourself and reduce any production downtime. For more complex technical problems, we have online Remote Assistance via Go To Assist. Or SLA allowing, you can request an on-site engineer visit, for more critical problems.
Finally, we carry out periodic follow-up visits for maintenance and to check on things. Because our technical team may have updates or bug fixes for your software. Or so your account manager can confirm your systems suitability.
We also offer a recycling service where we collect your old number plates. And send them for cleaning and processing into their raw materials. This creates a sustainable, closed loop that prevents them from ending up in landfill. Although this service is free of charge, only larger number plate printing partners are eligible. Terms & conditions apply – Recycling Service Flyer.
Note: On-site support visits and recycling services may be subject to your Service Level Agreement.