Account Management
No matter which solution you choose, our support team delivers a first class service. From helping you pick and tailor a solution to meet your needs. To processing your orders for blank components and Made Up Plates. And we provide assistance with your production problems or stocking issues. For low-volume clients our NP-Shop allows you to buy small packs of components & order 24/7. In addition to online ordering it provides reduced prices & pre-set bundles for compliancy.
In order to deliver our services we have a team of account managers, engineers & customer service professionals. All members of the team are fully trained in our solutions and happy to guide and support your plate production.
Technical Support
In order to ensure your number plate printing system operates perfectly, we provide remote & on-site support. To start, we provide installation and training for our software and printers. Either delivered online or on-site as appropriate. This is complimented with self-help user guides and our Knowledge Base. Finally, for your technical issues we have online Remote Assistance via Go To Assist. Or you can request an on-site engineer visit, for more critical problems.
Recycling Service
We also offer a recycling service where we collect your old number plates. And send them for cleaning and processing into their raw materials. This creates a sustainable, closed loop that prevents them from ending up in landfill. Although this service is free of charge, only larger number plate printing partners are eligible. Terms & conditions apply – Recycling Service Flyer.
Note: On-site support visits and recycling services may be subject to your Service Level Agreement.