9542 Printer Errors

9542 Printer Errors

This knowledge base article shows you the common 9542 Printer Errors encountered when using it to produce number plates. When your printer detects a problem, its attention LED on the control panel will light up. And the display screen will indicate the type of fault or show you an error code. Below you will find common error codes and their solution.

Paper mentioned throughout this article refers to any type of compatible media. If you have any other error please check your guide before getting in touch.
C: Cyan (blue), M: Magenta (red), Y: Yellow, K: Black, W: White.

Error Troubleshooting

Our Pro Series printers come with a built in troubleshooting facility for maintenance and printer errors. This is so you can self-help and fix any small problems. When the 9542 detects an error it will display a message on the display screen along with a prompt to “Please see help for details”. The help button on the control panel will light up red, if you press the help button the screen will alter to show the steps required to solve the current issue.

If you choose to fix the problem yourself, follow the provided guide step by step. More complex solutions may cover several stages, in that case simply scroll through each stage using the menu controls.

Paper or Media Errors

ErrorCodeDescription
Open Right Side Cover - Paper Jam380, 390Paper jam in vicinity of Right Side Cover
Open (TRAY) Side Cover - Paper Jam391, 392, 393, 394, 395Paper jam in vicinity of Tray Side Cover
Open Left Side Cover - Paper Jam384Paper jam in vicinity of Left Side Cover
Check Exit Unit - Paper Jam381Paper jam in the Exit Unit
Check Exit Unit - Paper Jam382, 383, 389Paper jam in the vicinity of the Fuser Unit
Check Duplex Unit - Paper Jam370, 371, 373Paper jam in the vicinity of the 2-sided Printing Unit
Check the lower side of the Duplex Unit - Paper Jam375Paper jam in the vicinity of the lower side of the 2-Sided Printing Unit
Open (TRAY) Side Cover - Paper Remain631, 632, 633, 634, 635Paper jam in vicinity of Tray Side Cover
Open (TRAY) Side Cover - Paper Remain637Paper jam in vicinity of Tray Side Cover
Open (TRAY) Side Cover - Paper Remain637Paper jam in vicinity of Right Side Cover
Check Exit Unit - Paper Remain638, 639Paper jam in the Exit Unit
Check Duplex Unit - Paper Remain640, 641, 642Paper jam in the vicinity of the 2-sided Printing Unit

Toner Errors

ErrorCodeDescription
Install Toner [COLOUR]4100, 4101, 4102, 4103, 4104, 4105Toner colour shown in the message is empty. Replace with new toner cartridge.
Install Toner Or Press OK Button [COLOUR]4100, 4101, 4102Toner Empty. If you press the {OK} button, only mono printing will continue.
Install Toner Or Press OK Button [WHITE} / {CLEAR]4104, 4105Toner Empty. If you press the {OK} button, mono and 4-colour printing will continue.

Drum Errors

ErrorCodeDescription
Install [COLOUR] New Image Drum Image Drum Life3500, 3501, 3502, 3503, 3504, 3505, 5600, 5601, 5602, 5603, 5604, 5604Lifespan of the image drum shown in the message has reached. Replace with new image drum.
Check Image Drum [COLOUR]3400, 3401, 3402, 3403, 3404, 3405Image Drum shown in the message has not been set correctly.

Waste Toner Errors

ErrorCodeDescription
Install New Waste Toner Box Waste Toner Full357Waste toner is full. If you re-set and use a waste toner box that is already used, there is a risk of the waste toner overflowing, so please replace it with a new waste toner box.

Fuser Errors

ErrorCodeDescription
Install New Fuser Unit - Fuser Unit Life354Lifespan of the Fuser Unit has reached. Replace with new fuser unit.

Belt Errors

ErrorCodeDescription
Install New Belt Unit - Belt Unit Life355Lifespan of the belt unit and the transfer roller unit has been reached. Replace with new belt unit.

Need Help?

For more detailed instructions on solving errors, try your printers onscreen help or our user guide. If you need further assistance with your 9542 printer errors contact our customer service team for help.

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