We use Google Analytics to track visitors of this website. We anonymise this data to prevent it containing personally identifiable information. Along with basic visitor numbers it also compiles reports on site activity. We use this information to check the site is fast enough for visitors and to check they find what they seek. Recaptcha v3, also from Google, is vital in securing us from automated injection attacks by checking visitor activity before a form is submitted.
Our contact forms require the senders personal contact details so we can reply to them. The forms are emailed by this website straight to our customer service teams and they use the information to reply. Contact details are only kept while following up on an inquiry and then deleted.
Our survey forms require some personal details so we can track customer responses. Survey results are emailed by this website straight to our customer service team. They are then used to create anonymous reports used to improve our customer services and products. Any personal details are only kept while creating the reports and are then deleted.
The sign-up form for our newsletter requires an email address. This data – the email address, is automatically added to and stored on our MailChimp list. Users can unsubscribe and thus remove their data at any time, via a link on each email. Only directly employed and authorised staff can access our MailChimp account.
Security software monitors our website in order to keep it secure. To do this it crosschecks basic visitor data with rules and lists of known threats or patterns. It automatically provides us with firewall rules, malware signatures and malicious IP addresses. It also provides us with anti-virus scanning and alerts us to attempted hacks or security breaches.