The Privacy Policy

Guests
When you browse this website you’re tracked anonymously by basic analytics which provide us with simple visitor numbers and reports on surfing activity. It also tracks visitor activity when a form is submitted to prevent automated spam and hacking attempts from bots.

Forms
Visitors can use our contact forms to submit an inquiry on our services. We also use forms to perform customer satisfaction surveys to improve our customer services. These forms require you to provide some basic personal information so we can issue a reply or collate answers.

Newsletter
Visitors can also subscribe to our newsletter email via a sign-up form. An email address and clear consent is required, before the form can be submitted.

Security Processes
Unauthorised attempts to log-in to this website are recorded by security software which extracts data from the host server.

Analytics
We use Google Analytics to track visitors of this website. We anonymise this data to prevent it containing personally identifiable information. Along with basic visitor numbers it also compiles reports on site activity. We use this information to check the site is fast enough for visitors and to check they find what they seek. Recaptcha v3, also from Google, is vital in securing us from automated injection attacks by checking visitor activity before a form is submitted.

Contact Forms
Our contact forms require the senders personal contact details so we can reply to them. The forms are emailed by this website straight to our customer service teams and they use the information to reply. Contact details are only kept while following up on an inquiry and then deleted.

Survey Forms
Our survey forms require some personal details so we can track customer responses. Survey results are emailed by this website straight to our customer service team. They are then used to create anonymous reports used to improve our customer services and products. Any personal details are only kept while creating the reports and are then deleted.

Newsletter
The sign-up form for our newsletter requires an email address. This data – the email address, is automatically added to and stored on our MailChimp list. Users can unsubscribe and thus remove their data at any time, via a link on each email. Only directly employed and authorised staff can access our MailChimp account.

Website Security
Security software monitors our website in order to keep it secure. To do this it crosschecks basic visitor data with rules and lists of known threats or patterns. It automatically provides us with firewall rules, malware signatures and malicious IP addresses. It also provides us with anti-virus scanning and alerts us to attempted hacks or security breaches.

Website Security
This website is built upon WordPress running a professional theme, which from a security perspective is pretty secure. We do everything we can to ensure it stays secure, updating, maintaining and optimising the website on a regular basis. We use a firewall to provide additional security against unauthorised access, attacks and to provide a real time monitoring service with alerts. This site is run in a secure environment protected by anti-virus and firewalls to prevent unauthorised access.

SSL Certificate
This website is further protected by us using an SSL certificate for this entire website. SSL stands for secure socket layer and it creates an encrypted connection between our site and your browser or device, you can tell it’s secure because the URL starts with https and shows a green bar or padlock. This is the same type of certification system used for online payments and banking services.

Data Breaches
We will report any unlawful data breach of this website to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Analytics
We use Google Analytics to track visitors of this website and to compile statistical reports on activity. Google Analytics does this by using Cookies and IP addresses. Cookies are just simple text files placed on a computer. And an IP address is a unique string that identifies a computer when using the Internet or a network. Normally, the only personal information captured by analytics are IP addresses. But our website anonymises our analytics data by default, preventing them containing personally identifiable data.

Block Cookies
You can set your browser or device not to accept cookies from the websites you visit. They will have instructions on how to delete and block cookies in its settings. You may find websites may not function correctly as a result of cookies being blocked. As an alternative to blocking, you could use those settings to clear any cookies on browser closure.

IP Addresses
This website does not store or process your IP address, nor do we provide it to third parties. Our analytics anonymises this information, thus obscuring any personal data.

We keep this privacy notice under regular review and we will place any updates on this web page regularly.
This policy notice was last updated on 01 August 2018.

v1 created 01/8/2018.
v2 created 15/4/2019 – Google reCAPTCHA 3 details added.
v3 created 21/6/2019 – Satisfaction Survey form details added.
v4 created 03/12/2019 – Newsletter & Fair Processing details added.