We use Google Analytics 4 to automatically track users of this website. So we can check our website is fast enough and see pageviews and visitor interactions. GA4 anonymises its data to prevent it containing personally identifiable information. And tracks events such as pageviews, internal links, downloads, form submissions and outbound clicks. This data is then stored by our analytics account for a maximum of 14 months.
Our forms require the senders contact details so we can reply direct to them. And the forms are emailed by this website straight to our sales and customer service teams so they can reply. As a result, no personal data provided on a contact form is stored on this website. In addition, Recaptcha from Google protects us from automated injection attacks by checking visitor activity before a form is submitted.
Our survey forms require the senders name so we can track customer responses. Survey results are stored on this website’s database and emailed to our customer service team. They are then used to create anonymous reports used to improve our customer services and products. Any personal information on a submission is automatically deleted from this website after 12 months.
Security software monitors our website in order to keep it secure. To do this it crosschecks basic visitor data with rules and lists of known threats or patterns. It automatically provides us with firewall rules, malware signatures and malicious IP addresses. It also provides us with anti-virus scanning and alerts us to attempted hacks or security breaches.