The notice below sets out the ways we collect and processes your information when you use this website. Click the titles or the symbols on the sections to reveal their details. And please note, we always comply with legislation in regards to data protection and privacy, including GDPR.
This website does not store or have access to any personal information of its visitors. If you have any further questions please use our contact details or email us at firstname.lastname@example.org.
When you browse this website you’re tracked anonymously by basic analytics which provide us with simple visitor numbers and reports on surfing activity. It also tracks visitor activity when a form is submitted to prevent automated spam and hacking attempts from bots.
Visitors can use our contact forms to submit an inquiry on our services. We also use forms to perform customer satisfaction surveys to improve our customer services. These forms require you to provide some basic personal information so we can issue a reply or collate answers.
Visitors can also subscribe to our newsletter email via a sign-up form. An email address and clear consent is required, before the form can be submitted.
Unauthorised attempts to log-in to this website are recorded by security software which extracts data from the host server.
We use Google Analytics to track visitors of this website. We anonymise this data to prevent it containing personally identifiable information. Along with basic visitor numbers it also compiles reports on site activity. We use this information to check the site is fast enough for visitors and to check they find what they seek. Recaptcha v3, also from Google, is vital in securing us from automated injection attacks by checking visitor activity before a form is submitted.
Our contact forms require the senders personal contact details so we can reply to them. The forms are emailed by this website straight to our customer service teams and they use the information to reply. Contact details are only kept while following up on an inquiry and then deleted.
Our survey forms require some personal details so we can track customer responses. Survey results are emailed by this website straight to our customer service team. They are then used to create anonymous reports used to improve our customer services and products. Any personal details are only kept while creating the reports and are then deleted.
The sign-up form for our newsletter requires an email address. This data – the email address, is automatically added to and stored on our MailChimp list. Users can unsubscribe and thus remove their data at any time, via a link on each email. Only directly employed and authorised staff can access our MailChimp account.
Security software monitors our website in order to keep it secure. To do this it crosschecks basic visitor data with rules and lists of known threats or patterns. It automatically provides us with firewall rules, malware signatures and malicious IP addresses. It also provides us with anti-virus scanning and alerts us to attempted hacks or security breaches.
This website is built upon WordPress running a professional theme, which from a security perspective is pretty secure. We do everything we can to ensure it stays secure, updating, maintaining and optimising the website on a regular basis. We use a firewall to provide additional security against unauthorised access, attacks and to provide a real time monitoring service with alerts. This site is run in a secure environment protected by anti-virus and firewalls to prevent unauthorised access.
This website is further protected by us using an SSL certificate for this entire website. SSL stands for secure socket layer and it creates an encrypted connection between our site and your browser or device, you can tell it’s secure because the URL starts with https and shows a green bar or padlock. This is the same type of certification system used for online payments and banking services.
We will report any unlawful data breach of this website to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
We use Google Analytics to track visitors of this website and to compile statistical reports on activity. Google Analytics does this by using Cookies and IP addresses. Cookies are just simple text files placed on a computer. And an IP address is a unique string that identifies a computer when using the Internet or a network. Normally, the only personal information captured by analytics are IP addresses. But our website anonymises our analytics data by default, preventing them containing personally identifiable data.
You can set your browser or device not to accept cookies from the websites you visit. They will have instructions on how to delete and block cookies in its settings. You may find websites may not function correctly as a result of cookies being blocked. As an alternative to blocking, you could use those settings to clear any cookies on browser closure.
This website does not store or process your IP address, nor do we provide it to third parties. Our analytics anonymises this information, thus obscuring any personal data.
We keep this privacy notice under regular review and we will place any updates on this web page regularly.
This policy notice was last updated on 01 August 2018.
v1 created 01/8/2018.
v2 created 15/4/2019 – Google reCAPTCHA 3 details added.
v3 created 21/6/2019 – Satisfaction Survey form details added.
v4 created 03/12/2019 – Newsletter & Fair Processing details added.
Fair Processing Notice
Under the definitions in the General Data Protection Regulation, Tennants UK Ltd is the Data Controller.
Information We May Collect
We may collect and process the following data:
- Submitted form inquiries
- Email and telephone details
- Newsletter email subscriptions
- Anonymous visitor numbers
All such data is treated as personal data for the purposes of GDPR.
No personal data is stored on this website. Submitted information is transmitted to secure systems owned or run by Tennants UK Ltd. Only directly employed and authorised staff can view this data and access is monitored. We use all necessary procedures and security measures to prevent unauthorised access, loss, disclosure or amendment.
Unfortunately, the transmission of information via the internet is not completely secure. So we cannot guarantee the security of any data transmitted to our website; any transmission is at your own risk.
Information collected from this website is processed in the following ways:
- Form inquiries are emailed to an internal company mailbox and answered.
- Direct phone or email inquiries are answered or responded to.
- Survey data is emailed to an internal mailbox and collated to help us improve our services.
- Newsletter subscribers are automatically added to a Tennants UK MailChimp list.
- Anonymous visitor data is studied to ensure the website is quick, safe & secure.
Note: To stop this processing – cease submitting enquiries or contact forms. You can unsubscribe at any time, from our newsletter on the email itself. We do not provide data to any other third parties and no other data processing takes place.
Under GDPR regulations, you have the following rights regarding your personal data:
- Right to Access & Alter
- Right to a Data Copy
- Right to Data Erasure
- Right to Prevent Processing
Note: To exercise your GDPR rights, please make a Subject Access Request in writing to the postal address given below. State your identity, contact details and the information you require. Further verification may be required before we process any request.
Tennants UK Ltd
77 Duke Street
Telephone Number: 01159738080
Email Address: email@example.com
Company Registration No: 924063
VAT Number: 116 6442 81