Website Privacy Policy

Guests
When you browse this website your interactions are tracked anonymously by basic analytics. This provides us with data on the number and actions of our website’s visitors and users. In addition, contact form submissions are checked to prevent spam and hacking attempts from bots. Please read Google’s Privacy Policy for more on their services and your information.

Forms
Visitors can use our contact forms to submit an inquiry on our services. We also use forms to manage customer satisfaction surveys to improve our customer services. These forms require you to provide some basic personal information so we can issue a reply or collate answers.

Newsletter
Visitors can also subscribe to our company newsletter via a sign-up form. This requires you provide an email address and indicate your consent before the form can be submitted.

Security Processes
Unauthorised attempts to log in to this website are recorded by security software which extracts data from the host server. IP addresses acting maliciously are automatically blocked to prevent access or harm.

Analytics
We use Google Analytics 4 (GA4) to automatically track users of this website, which allows us to check our website is fast enough and see page views and visitor interactions. GA4 anonymises its data to prevent it containing personally identifiable information. GA4 also tracks events such as page views, internal links, downloads, form submissions and outbound clicks. This data is then stored by our analytics account for a maximum of 14 months.

Contact Forms
Our forms require the sender’s contact details so we can reply to them directly. Form submissions are emailed by this website straight to our sales and customer service teams so they can reply. As a result, no personal data provided on a contact form is stored on this website. In addition, reCAPTCHA from Google protects us from automated injection attacks by checking visitor activity before a form is submitted.

Survey Forms
Our survey forms require the sender’s name so we can track customer responses. Survey results are stored on this website’s database and emailed to our customer service team. They are then used to create anonymous reports used to improve our customer services and products. Any personal information on a submission is automatically deleted from this website after 12 months.

Newsletter
The signup form for our newsletter requires an email address and your consent for us to use it. Your email address is automatically added to and stored in MailChimp. Users can unsubscribe and thus remove their data at any time via a link on each email. Only directly employed and authorised staff can access our MailChimp account. MailChimp have a dedicated page on their legal policies, including their privacy policy and cookie statement.

Website Security
Security software monitors our website to keep it secure. To do this it crosschecks basic visitor data with rules and lists of known threats or patterns. It automatically provides us with firewall rules, malware signatures and malicious IP addresses. It also provides us with antivirus scanning and alerts us to attempted hacks or security breaches.

Website Security
This website is built on WordPress and runs on a professional theme. We do everything we can to ensure our website stays secure by updating, maintaining and optimising it on a regular basis. We use a firewall to provide additional security against unauthorised access and attacks, as well as to provide a real time monitoring service with alerts. This site is run on a secure internal server protected by antivirus software and firewalls to prevent unauthorised access.

SSL Certificate
The whole website is further protected by us using an SSL certificate. SSL stands for Secure Socket Layer, and it creates an encrypted connection between our site and your browser or device. You can tell it is secure because the URL starts with https and shows a green bar or padlock. This is the same type of certification system used for online payments and banking services.

Data Breaches
We will report any unlawful data breach of this website to all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been stolen.

Analytics
To track website usage and compile statistics on activity, we use Google Analytics 4 (GA4). GA4 uses machine learning and first-party cookies to distinguish between users and sessions. A website cookie is a text file containing a string of digits, including a timestamp and a random number. Because our cookies are anonymous and cannot used by other services, explicit consent is not required.

Block Cookies
You can set your browser or device not to accept cookies from the websites you visit. Your browser will have instructions on how to delete and block cookies in its settings. You may find some websites do not function correctly when cookies have been blocked. As an alternative to blocking, you can clear cookies on browser closure.

IP Addresses
This website does not store or process your IP address by default, nor do we provide data to third parties. Our analytics anonymises this information, thus obscuring any personal data. Any submitted surveys that contain IP data are anonymised after 1 month and deleted after 12 months.

We keep this notice under review and we will place any updates on this webpage.
This policy notice was last updated on 19 June 2025.

v1 created 01/8/2018 – First version.
v2 created 15/4/2019 – Google reCAPTCHA 3 details added.
v3 created 21/6/2019 – Satisfaction survey form details added.
v4 created 03/12/2019 – Newsletter and Fair Processing details added.
v5 created 09/05/2023 – Update for Google Analytics 4 and cookies.
v6 created 17/01/2025 – Update for Lead Forensics and their cookies.
v7 created 19/06/2025 – Page layout & minor grammatical updates.